Privacy Policy
Your privacy is important to us. This policy explains how IDONLINE SERVICES collects, uses, and protects your information in accordance with GDPR and other applicable laws.
1. Introduction
Last Updated: June 3, 2026
IDONLINE SERVICES (“we”, “us”, or “our”) operates an online education platform. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you visit our website, use our courses, instructor platform, or related services.
2. Information We Collect
Information You Provide
- Full name and contact details (email, phone, address)
- Account credentials and profile information
- Payment and billing information
- Instructor application documents and credentials (CV, certificates, government ID)
- Course-related content, assignments, and uploads
- Communications with our support team or instructors
Automatically Collected Information
- IP address, browser type, device information, and operating system
- Usage data (pages visited, time spent, clicks, and navigation patterns)
- Referral source and session information
Learning & Platform Data
- Course enrollments, progress, and completion status
- Assessment results and certificates earned
- Forum posts, comments, and interactions with other users
3. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Performance of a Contract — To provide you with our services, process payments, and manage your account.
- Legitimate Interests — To improve our platform, ensure security, conduct analytics, and market our services.
- Your Consent — For marketing communications and non-essential cookies.
- Legal Obligation — To comply with applicable laws and regulations.
4. How We Use Your Information
- To deliver, maintain, and personalize our educational services
- To process transactions and send receipts
- To communicate with you about updates, support, and promotions (with consent)
- To improve platform performance and user experience
- To prevent fraud and maintain security
- To comply with legal obligations
6. Payments & Financial Data
All payments are processed by secure third-party providers (Stripe, Flutterwave, PayPal, etc.). We do not store your full credit/debit card details.
8. International Data Transfers
Some of our service providers are located outside the European Economic Area. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal data, including encryption, access controls, and regular security reviews. However, no system is completely secure.
10. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
11. Your Rights
You have the following rights regarding your personal data:
- Right to access, correct, or delete your data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us at support@idonlineservices.com.
12. Children’s Privacy
Our services are not intended for children under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect personal data from children without verifiable parental consent.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new “Last Updated” date.
14. Contact Us
Email (Privacy & Data Requests): support@idonlineservices.com
WhatsApp Nigeria: +234 810 760 8199
WhatsApp International: +1 270 714 6874
WhatsApp is provided as a convenient channel for privacy-related inquiries.